Stichting GLOW Eindhoven, with its official seat in Eindhoven, the Netherlands, is the foundation that is responsible for your data. If you have any questions or comments, you can send us a message by post (Postbus 1288, 5602 BG Eindhoven) or by email: [email protected]
1. WHAT DATA IS COLLECTED AND WHY?
The light festival GLOW collects personal data for a number of reasons. When you have registered for a GLOW tour or have bought a ticket for a light project or show, when you visit our website or contact us, we may – depending on the reason – collect the following data:
The festival sends newsletters by email. We use the personal data you share with us when you are a GLOW sponsor or partner. These newsletters are aimed at sharing knowledge. We collect your first name and email address when you complete a sponsor or partner contract or fill in a form on GLOW’s website. You may also have received a personal invitation to subscribe, or may be invited to do so in writing.
1.2. Official Sponsors & Partners
When the festival enters into a partnership with a company, this company will be considered an ‘Official Sponsor or Partner’ of the festival. If your company is interested in becoming an Official Sponsor or Partner, is already an Official Sponsor or Partner or has been an Official Sponsor or Partner in the past, we may use your data for customer relations, such as invitations for the light art festival GLOW Eindhoven, for VIP nights, for previews or for entering into contracts between your company and the event.
1.3. Google Analytics
The festival website collects your data for:
· Strictly necessary purposes: this data is essential for the proper functioning of the website.
· Functional purposes: this data serves to improve and simplify the user experience. This data is anonymous, and no personal data is stored in the process. This may include your choice of language on the website, the length of your visit or which pages you visit.
· Performance-related purposes: by using cookies through Google Analytics, the festival is able to better understand how many visitors use the GLOW Eindhoven website, how users found the website and which parts of the website are popular.
1.4. Job applications
When you apply for a job at the festival, we use your personal data to process your application.
2. WHERE DO WE STORE YOUR DATA?
The data collected and processed by the festival is managed by the following parties.
Gmail hosts the festival’s email traffic. If you contact us by email, any relevant messages are stored on Gmail’s servers.
2.2. Google Drive
Contracts containing your personal data are stored on Google Drive.
2.3. Content Management System website
Your personal data, such as name, email and company name, are stored in our online content management system of the GLOW Eindhoven website.
The newsletters are sent through MailChimp. At the time you become a sponsor or partner of GLOW Eindhoven, your first name and email address are stored in the appropriate list of the CRM system. MailChimp subsequently uploads this data from the CRM system to be able to send the newsletter.
3. HOW LONG DO WE STORE YOUR DATA?
The festival stores your data for a certain period of time but never longer than is necessary for the purpose for which we keep your data, unless we are legally obliged to retain your data for a longer period.
We store your (first name and) email address for as long as you are a sponsor or partner of GLOW Eindhoven. You can unsubscribe at any time by using the link at the bottom of the newsletter.
3.2. Official Sponsors & Partners
3.3. Google Analytics
Google Analytics collects anonymous data, this information is therefore not linked to your name, company or email address. Google Analytics stores this data for an indefinite period of time.
3.4. Job applications
The data you provide in respect of your job application is stored for four weeks after we communicated the result of your job application. If you agree that your data is stored for a longer period in respect of any other job vacancies, your data is stored for one year.
4. HOW DO WE PROTECT YOUR DATA?
Data is digitally stored in the above-mentioned systems and software. The personal data managed by the festival or by the aforementioned third parties can only be accessed via this software and is password protected. Only the festival employees for whom this is necessary to allow the organization to function properly have access. In addition, every person who has access to the data has an obligation of confidentiality.
Furthermore, your visits to the festival’s website are secured by an SSL certificate, this security can be recognized by the green lock in front of the URL. This means that the connection to the website is private.
5. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA AND HOW CAN YOU EXERCISE THESE RIGHTS?
With regard to your personal data, you have the following rights. If you want to exercise one of the following rights, you can best contact us by email: [email protected]
5.1. Right of inspection
You may always inspect your personal data that has been recorded and stored by the festival.
5.2. Right of rectification
If your details are incorrect or incomplete, you have the right to have this rectified by the festival.
5.3. Right to data portability
If you need your data that is stored by the festival and you want to transfer it to another party or service, you have the right to transfer. The festival then has to transfer all your data to that other party.
5.4. Right of removal
When you no longer wish your data to be stored by the festival, you have the right to have your data erased.
5.5. Right to complain
If you feel that the festival does not process your data in the proper manner, we encourage you to first contact us. Of course, you do have the right to file a complaint directly with the Dutch Data Protection Authority.